Three options: (1) the contact form at /en/contact, (2) the 3-question wizard at /en/demarrer, (3) build a multi-product quote at /en/devis from the catalog. Reply within 24–48 business hours.

France/EU: 5–25 days depending on supplier availability. West Africa export: 3–6 weeks depending on shipping mode (air faster, sea more economical).

Yes. We provide all required documentation (datasheets, certifications, attestations) and accept administrative payment terms.

Yes, subject to supplier stock. Clearly flag it in your request for prioritization.

SEPA transfer (standard B2B), credit card via Stripe (deposits + settlement), SWIFT transfer (non-EU export), documentary letter of credit (large volumes), IT leasing (case-by-case review).

Leasing suits investments above €10,000 ex. VAT amortized over 3–5 years. Pros: budget spreading, deductible rents, easier renewal. Con: higher total final cost than an outright purchase (interest ~3–7%/year).

Yes: a 30–50% deposit is recommended on orders above €5,000 ex. VAT. For exports: 50% deposit on order, balance before unloading at destination. You can also pay a symbolic €500 deposit via Stripe directly at /en/devis to reserve your project.

Original manufacturer warranty (1 to 5 years depending on the reference). We provide the invoice, serial numbers and documentation. For exports, after-sales is handled via the manufacturer's regional center where present, otherwise return to France.

Contact KOLOSALTech directly; we coordinate with the manufacturer's after-sales service. For distant exports, plan spare parts in stock to limit delays.

Yes, with ruggedized models specified (MIL-STD-810H, IP65). We recommend these levels by default for Sahel field deployments and harsh environments.

Burkina Faso (priority), Côte d'Ivoire, Senegal, Mali, Benin, Togo, Ghana, Guinea. Other countries on request depending on customs feasibility.

EXW, FCA, FOB, CIF, DAP, DDP. DAP is the most common for African clients who want simplicity (delivery to destination, customs cleared by them). DDP lets us manage everything but at a higher cost.

3 to 6 weeks from France depending on the shipping mode. Detailed in the quote.

Yes, the original manufacturer warranty is valid internationally (1 to 5 years depending on the reference).

Between €3,000 and €8,000 ex. VAT per year (EDR licenses, MFA, cloud backup), plus the initial audit and setup (€2,000–5,000).

Immutable backup = restore in under 24h without paying the ransom. It is the most cost-effective investment for SME cyber health.

Yes, a short audit (2–4 days) with a prioritized summary report and a costed action plan. Typical cost: €2,000–5,000 ex. VAT.

No, KOLOSALTech is not an exclusive official partner. We are an independent integrator and source their products from qualified wholesalers and suppliers in France and Europe.

The /en/partenaires page details the profiles we are looking for (local African integrator, freight forwarder, distributor, consultant). Apply via /en/contact?type=Partnership inquiry.

Yes. KOLOSALTech is a French SASU registered with the Rennes Trade and Companies Register under number 106 103 047, with €500 share capital and its registered office at 3 Rue de Robien, 35000 Rennes.

Only to process your commercial request and occasionally send our newsletter (~1 email/month) if you have subscribed. Details: /en/confidentialite.

If you have ≥ 50 employees OR ≥ €10M revenue AND operate in a listed sector (energy, transport, banking, healthcare, water, digital infrastructure, critical manufacturing, food, etc.), yes. Special case: MSPs, datacenters, DNS and cloud are covered from the first employee. Eligibility audit offered on request.

EDR = detection/response on endpoints (workstations/servers). XDR = EDR extended to multiple sources (firewall, email, cloud, identity). MDR = an outsourced 24/7 service where a third-party SOC analyzes your alerts. See our EDR comparison: /en/comparatifs/edr-pme.

Light internal pentesting within our full cyber audits. For certified external pentests (PASSI), we work with specialized partners. Introductions possible.

Systematically for sensitive sectors (government bodies, critical operators, regulated data). Stormshield (ANSSI CSPN firewall), OVHcloud (SecNumCloud cloud), Tehtris XDR, Wallix Bastion, Olvid messaging. See the firewall comparison: /en/comparatifs/pare-feux-pme.

72h after becoming aware of a personal data breach (GDPR art. 33). We document the procedure and assist with drafting the notification to the CNIL (French data protection authority) as part of our cyber services.

Yes, training systematically at the end of each deployment (1–2h via video or on site). Topics: phishing, MFA, password management, BYOD best practices, reporting an incident.

Yes, skills transfer is included in our engagements (documented runbook + hands-on sessions + formal handover). Specific training on request (M365 admin, FortiGate config, Veeam ops, etc.).

Yes, the summer 2026 program has started: NIS2, Africa Export, 3-2-1-1-0 backup, cloud FinOps, solar datacenter. See /en/webinaires for free registration + replays.

Yes, shared-time IT leadership support for SMEs with 10–100 seats: 1–2 days/month. IS strategy, technology choices, cyber governance, supervision of internal or outsourced IT teams.

Operations runbook + architecture diagram + incident procedures + asset inventory + backup plan. PDF format + editable source (Markdown or DOCX).

Standard SME: helpdesk 8am–7pm business hours, response within 4 business hours (P1) / 8h (P2) / 24h (P3). 24/7 option with paid on-call. Contractual SLA with penalties for breaches.

Yes, a mix depending on the contract: remote support as standard (TeamViewer/AnyDesk/RustDesk), scheduled + emergency on-site interventions (Brittany region as standard, other regions on quote).

Managed-services clients: email support@kolosaltech.com (24/7 logging) + dedicated portal + helpdesk number. Response within the contractual SLA. First contact = call or email contact@kolosaltech.com.

Yes, within our managed-services contracts: proactive tracking of renewals (Microsoft, Veeam, Bitdefender, Fortinet, etc.), price negotiation, administrative management. No contractual surprises.

Yes, helpdesk and tickets in French. Documentation mainly in French (English on request for English-speaking EU/West-Africa clients).